Black Friday problems: what if your order is cancelled after you pay?
We know there’s still a bit of time until Black Friday, but bargain-hunting waits for no one - and the…
Retail ADR News
News
Filter News
Is was/now pricing regulated in the UK?
Have you ever been shopping, seen a ‘WAS £X, NOW £Y’ pricetag, and wondered to yourself whether that’s actually true,…
Can you complain if a retailer made a promise before you bought something?
Imagine: you’re unsure about whether to buy something, until the salesperson makes a promise that convinces you. Perhaps you’ve been…
The RetailADR Complaints Process: how to write the Consumer Response
So, you’ve submitted your complaint to RetailADR, the trader has challenged it, and now you’re on Step 4 of our…
What is a Participating Member of RetailADR?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
Can RetailADR get you compensation? What could you be awarded?
If you have a retail complaint, you may be wondering whether it’s actually worth using RetailADR. > Can RetailADR actually…
Can you return an item without a receipt? What Counts as Proof of Purchase?
Bought the wrong thing? Lost the receipt? Don’t panic! You might still be able to return it… A traditional, paper…
What evidence do you need to make a Retail Complaint?
When something goes wrong with a product you bought, it can be frustrating enough trying to get the problem resolved,…
What counts as Product Misrepresentation?
When you buy a product, you expect it to be as advertised, right? Whether you are buying a car, a…
Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it’s simply…
