What is a Participating Member of RetailADR?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
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Can RetailADR get you compensation? What could you be awarded?
If you have a retail complaint, you may be wondering whether it’s actually worth using RetailADR. > Can RetailADR actually…
Can you return an item without a receipt? What Counts as Proof of Purchase?
Bought the wrong thing? Lost the receipt? Don’t panic! You might still be able to return it… A traditional, paper…
What evidence do you need to make a Retail Complaint?
When something goes wrong with a product you bought, it can be frustrating enough trying to get the problem resolved,…
What counts as Product Misrepresentation?
When you buy a product, you expect it to be as advertised, right? Whether you are buying a car, a…
Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it’s simply…
What is a Deadlock Letter (and how do I get one from a retailer)?
If you’ve been considering escalating your retail complaint with RetailADR, and taken a look anywhere across our website while researching…
What’s the difference between RetailADR and Consumer Arbitration?
Alright, you got us. We’re not the ONLY Alternative Dispute Resolution scheme CDRL operates in the Retail sector… Ever heard of…
What to do if a Retailer ignores your Complaint
If you’ve had to deal with goods you've purchased being damaged, faulty, missing bits, or any other problem with something…
Your Consumer Rights Explained… in Plain English
Most of us buy things every day – whether it’s a laptop, a new t-shirt, furniture or the weekly food…
