RetailADR, formerly known as ‘The Retail Ombudsman’ is an independent, not-for-profit, government approved organisation, approved by: Chartered Trading Standards Institute, pursuant to The Alternative Dispute Resolution for Consumer Disputes (Competent Authority and Information) Regulations 2015.

Disputes RetailADR can deal with:

Data & Statistics

Independent Assessor

If you need advice on your consumer
rights contact Citizens Advice

If you believe that you have encountered a
fraudulent trader contact Trading Standards

Our other ADR schemes

aviation-logo-small
utilities-logo-small
comms-logo-small