What counts as Product Misrepresentation?
When you buy a product, you expect it to be as advertised, right? Whether you are buying a car, a…
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Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it’s simply…
What is a Deadlock Letter (and how do I get one from a retailer)?
If you’ve been considering escalating your retail complaint with RetailADR, and taken a look anywhere across our website while researching…
What’s the difference between RetailADR and Consumer Arbitration?
Alright, you got us. We’re not the ONLY Alternative Dispute Resolution scheme CDRL operates in the Retail sector… Ever heard of…
What to do if a Retailer ignores your Complaint
If you’ve had to deal with goods you've purchased being damaged, faulty, missing bits, or any other problem with something…
Your Consumer Rights Explained… in Plain English
Most of us buy things every day – whether it’s a laptop, a new t-shirt, furniture or the weekly food…
How to prove an item is faulty: Here’s what you need to know!
Buying a new product should give you peace of mind, not problems. Whether it's a household appliance that stops working…
What to Do if a Retailer Refuses a Refund
Few things are more frustrating than being told you can't have a refund - especially when you believe you've done…
How to give yourself the best Chance of a Successful RetailADR Claim
Your step-by-step guide to gathering the right evidence… And why filing it all up front makes all the difference! Goods…
Why RetailADR looks different now: The Story behind our new Branding
Here at RetailADR, we’re excited to finally unveil our new logo and brand identity! While our appearance has changed, our…
