Service Complaints about RetailADR

If you wish to raise a complaint regarding the service that you have received from CDRL, please either submit this via our Online Contact Centre, or post it to us in writing. 

Please provide us with your claim ID, full details of your complaint, and also state which scheme you used (e.g. RetailADR).

This can then be reviewed by our Executive Office.

PLEASE NOTE: Service complaints can not be taken over the phone.

Independent Assessor

If you remain unhappy with our response, you may be able to refer your complaint to the Independent Assessor. We will let you know when you can do this.

The Independent Assessor has no affiliation with RetailADR.

Make a Service Complaint Online:

Click to Access Our Contact Centre

Make a Service Complaint by Post:

Service complaints can also be made in writing. Please provide full details of the complaint, including your complaint ID number, and post to this address:

Independent Assessor
RetailADR
Unit 5, Homelands
Higher Union Road
Kingsbridge
TQ7 1EQ