Contact RetailADR
There are several ways you can contact RetailADR. Please use the following:
Telephone Number
0203 540 8063
Our offices are open 9:00am – 5:30pm (Mon-Friday) – Closed Weekend & Bank Holidays
General Enquiries
Please email us at Enquiries@cdrl.org.uk for general enquiries only.
Please note that this email address is not for enquiries regarding you case or technical issues
Update of an existing case
All correspondence regarding an existing case should be undertaken via your portal access here
The quickest method of receiving an update is to message your case handler.
In order to process your case efficiently, it is imperative that your case handler has all the available information regarding your complaint, all such information should be uploaded via your portal.
If you email or phone us for an update you will be advised to initially log in to your portal for this.
Upload a new case
If you wish to upload a new case please click here.
If you wish to submit a case by post click here for a downloadable complaint form, please note that complaint processing via post is predominantly a much slower process.
Postal Address & Registered Head Office:
12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW
Visiting our office
We do not accept any visitors to our offices, no update will be made available to you, you must use your portal access and communicate via your case handler. This is a strict policy with no exceptions.
Accessibility
If you are experiencing accessibility issues in contacting us please click here.
Our Service
If you feel you are not receiving an adequate service from us please click here
Technical Support Centre
Please click here for any portal technical issues.
Membership Enquiries
For more information about becoming a member of our scheme, please contact us via email: membership@retailadr.org.uk. or call 0203 540 8063.
Social media
Twitter: @RetailADR
Facebook: @RetailADR
Linkedin: RetailADR
Privacy & Online Security
We take the security & privacy of all our customers data very seriously, Our dedicated cyber security team monitor and protect your activity in real-time 24 hours a day.
To report unusual or suspicious activity or require further information:
RetailADR is a trading name of Consumer Dispute Resolution Ltd, a company limited by guarantee with Company No. 09189773 – Data Protection Registration reference: ZA093108
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