Contact RetailADR
There are several ways you can contact RetailADR. Please use the following:
There are several ways you can contact RetailADR. Please use the following:
0203 540 8063
Our offices are open 9:00am – 5:30pm (Mon-Friday) – Closed Weekend & Bank Holidays
Please email us at Enquiries@cdrl.org.uk for general enquiries only.
Please note that this email address is not for enquiries regarding you case or technical issues
All correspondence regarding an existing case should be undertaken via your portal access here
The quickest method of receiving an update is to message your case handler.
In order to process your case efficiently, it is imperative that your case handler has all the available information regarding your complaint, all such information should be uploaded via your portal.
If you email or phone us for an update you will be advised to initially log in to your portal for this.
If you wish to upload a new case please click here.
If you wish to submit a case by post click here for a downloadable complaint form, please note that complaint processing via post is predominantly a much slower process.
12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW
We do not accept any visitors to our offices, no update will be made available to you, you must use your portal access and communicate via your case handler. This is a strict policy with no exceptions.
If you are experiencing accessibility issues in contacting us please click here.
If you feel you are not receiving an adequate service from us please click here
Please click here for any portal technical issues.
For more information about becoming a member of our scheme, please contact us via email: membership@retailadr.org.uk. or call 0203 540 8063.
Twitter: @RetailADR
Facebook: @RetailADR
Linkedin: RetailADR
We take the security & privacy of all our customers data very seriously, Our dedicated cyber security team monitor and protect your activity in real-time 24 hours a day.
To report unusual or suspicious activity or require further information:
RetailADR is a trading name of Consumer Dispute Resolution Ltd, a company limited by guarantee with Company No. 09189773 – Data Protection Registration reference: ZA093108