How a free £5 gift voucher cost Luke £468 – the sneaky direct debit scam that lures people in with genuine freebies. Luke filled out a survey, got a £5 voucher for his efforts and thought no more about it. 18 months later he discovered they’d been sneakily pulling money out of his account ever…
Massive BMW recall over potentially lethal fault – the cars affected and what you need to know Consumer lawyer Dean Dunham explains what BMW’s decision to recall more than 300,000 cars means for drivers. Here’s what BMW owners need to know about the company’s decision to recall 312,000 cars over a potentially lethal safety…
TSB chaos: Your rights if your bank has a meltdown – what you are and aren’t able to claim for After a week of chaos for millions of customers of TSB, consumer lawyer Dean Dunham takes you through your rights when a bank messes up It has been a shambles of a week for TSB,…
How to safely shop in the sales at Toys R Us and Maplin – your rights If you have a gift card or voucher from Toys R Us or Maplin spend or redeem it NOW, here’s why Toys R Us and Maplin are now in administration. This means the directors of the two companies have…
‘Fraudsters took money out of my account AFTER I told my bank to block it’ – your refund rights explained This will come as a shock to many but there is a major flaw with contactless cards which means that fraudsters can still sometimes use them even after they have been cancelled. The reason for…
When banks HAVE to give you your money back no matter what they say. Each week I’m sent many complaints about banks refusing to refund unauthorised payments.The latest is from reader Edward who paid £45 to an independent online trader for an electric toothbrush that never turned up. When £45 more was taken from his card…
