About Us
RetailADR is an Alternative Dispute Resolution (ADR) scheme which helps resolve disputes about ‘non-regulated’ matters between consumers, non-microbusinesses and retailers.
The scheme is one of six ADR schemes operated by CDRL one of the leading ADR providers in the UK, approved by the Chartered Trading Standards Institute, the Civil Aviation Authority and Ofcom. Access to the scheme is available to consumers i) if the trader is subscribed to the scheme and ii) who have already made a complaint to the trader and received a rejection or alternatively where 8 weeks have elapsed without a final response.