What is Alternative Dispute Resolution?
Alternative Dispute Resolution (ADR) is there to help if you have a dispute over the supply of goods or services and you have been unable to settle it through negotiation. The ADR scheme which RetailADR offers is free and is a much cheaper alternative to taking court action.
Our Complaint Handlers and Adjudicators are here to help you and the supplier reach a solution.
You will have to complete the supplier’s internal complaints procedure beforehand but if you fail to resolve the dispute after eight weeks, you can use RetailADR’s Alternative Dispute Resolution scheme free of charge.
What are the advantages of using ADR?
- You may resolve your problem with a retailer/shop far more quickly.
- The procedure is less formal than going to court.
- The decision is not binding on you, leaving you free to pursue through court if you wish.
- It will cost you less than going to court.
- The procedure is confidential.
If you have an ongoing dispute with a retailer/shop and are seeking a resolution then please click here for more information or to submit a complaint.
Consumer Dispute Resolution Limited (CDRL) is a not for profit alternative dispute resolution (ADR) provider, approved, under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Below is a list of ADR schemes which CDRL operates:
RetailADR – For complaints against retailer and traders, in relation to purchases of goods and services, made online and in-store by consumers/customers.
AviationADR – For complaints against an airline, in relation to flight delay, cancellation, denied boarding, disability discrimination and luggage issues (lost, delayed or damaged) or an airport.
UtilitiesADR – For complaints against utility providers and Home service providers, in relation to boiler installations and repairs, trader services provided at your home and non-micro business billing.
CommsADR – For ‘non-regulated’ complaints against communication businesses in relation to video on demand services, mobile handsets, and non-micro business billing disputes.
