If you’ve had a dispute with a gym or a health club and are looking to escalate the complaint for a swift resolution, then RetailADR is here to help you get your dispute resolved. You may have a problem or a dispute with the gym’s goods/products you purchased or services which you have found to be unsatisfactory. If this is the case, and you have already complained to the gym, you can use our consumer complaint form to get your complaint process started.
The gym sector covers consumer complaints against any private gym or health club and franchise gyms. Below is a list of popular sources of consumer disputes/complaints which RetailADR handles within this sector:
Please click here to view our Gym and health club members
Please note that to be eligible to make a complaint against a gym, you must have already complained to that gym or health club directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the furniture shop eight (8) weeks to respond to your dispute. RetailADR can only deal with unresolved complaints.
There are two ways to bring your complaint to RetailADR;
1. By post – if you do not have access to the Internet you can telephone 0203 540 8063 and ask one of our team members to post a complaint form to you. Send your completed form to: RetailADR, 12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW
2. Online – if you have access to the Internet you can file your complaint via our online portal. To access this simply go to the home page of the website and click on ‘File your complaint‘. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day.
We can:
If the retailer/trader is a member of RetailADR, they will be contractually obligated to implement our decision. However, if the retailer is not a member it will be within their discretion, although in most circumstances we would expect non-member retailers to reconsider their position.
Consumers are not bound by our recommendations or decision unless you agree to be bound. If you do not agree to be bound and you are unhappy with the outcome, you can still take your complaint elsewhere (such as to court).
It’s vitally important that you complete the complaint form as thoroughly as possible. We need to know precisely what your complaint is and how it has arisen.
We base our decisions on the information and evidence provided to us. Where we have to decide on a matter of fact we do so on the balance of probabilities (that is which version of events is more likely to be accurate).
We, therefore, advise that both consumers and retailers provide as much supporting evidence as possible, such as:
