Delivery Couriers

Before making a complaint

Please note that to be eligible to make a complaint against a delivery courier service, you must have already complained to that courier company directly in writing and either received a final written response (sometimes known as a ‘deadlock letter’) or given the company eight (8) weeks to respond to your dispute. RetailADR can only deal with unresolved complaints.

Which complaints does the delivery courier sector cover?

The delivery couriers sector covers complaints against any couriers, parcel collection and delivery services etc. Below is a list of popular sources of complaints which RetailADR handles within the delivery couriers sector:

• Parcel collection
• Post office
• Delivery services
• Couriers
• Freight deliveries