Still in the scope of English Tourism Week, as a business, you are entitled to provide the best service to your customers which also include furniture that you own to support your business.
Obviously, you can also make a complaint to your retailer(s) if your purchase of the furniture is not up to your expectation such as:
Satisfactory quality – The goods must not be broken or faulty. The legislation explains that they must meet the standard that a reasonable person would consider satisfactory.
Fit for purpose – The goods must be fit for your intended use. (i.e. if you made the store aware you wanted to purchase a mountain bike, the product they recommend must be fit for that activity)
As described – The goods must match the seller’s description and what is being advertised.
You are also covered under Consumer Right Acts (CRA) which provides a three-tier approach to remedy matters when things have gone wrong:
- Tier 1: The short-term right to reject.
If, when supplied, the goods do not meet the purpose they were bought for, there is a period of 30 days (following purchase or delivery) in which you are entitled to reject them. In this case, you can claim a refund which must be given without undue delay, and in any event within 14 days of the trader agreeing that you are entitled to a refund.
- Tier 2: Repair or replacement.
When there is a breach of contract, but you have lost or choose not to exercise your right to reject goods, you will be entitled to claim a repair or replacement. The trader must do this at no cost, within a reasonable time and without significant inconvenience.
- Tier 3: Price reduction and the final right to reject.
If repair or replacement is not available or is unsuccessful or is not provided within a reasonable time and without significant inconvenience, you can claim a price reduction or reject the goods. Where repair or replacement fails, you choose whether to keep the goods or return them. If you decide to keep the goods, then your claim for a reduction in price; if you return them, you are rejecting them.
