Letting agents: What are your rights to complain as a tenant?
If you’re not happy with your agent – or you think you may have been mis-sold or mistreated – there are avenues to find help
I’ve noticed a spike in complaints about letting agents over the past few months, and have received many letters from readers asking how to complaint about them.
If you fall into dispute with a letting agent you will have the following potential routes of redress.
1. Complain direct to the agent
This should always be your first port of call. Before sending your complaint make sure you have read the agents terms and conditions and that you are clear on what your rights
are in relation to the complaint you are making.
2. Complain to their trade body
If complaining direct to the agent gets you nowhere ask if they are a member of any trade bodies such as:
You can then direct your complaint the relevant trade body who will consider if their code of practice has been breached.
3. Complain to trading standards
Due to funding shortages trading standards tend to concentrate on complaints about rogue traders or where a high number of consumers are being affected.
However, it is worth speaking your local trading standards officer to see if they can help.
4. File a claim in the small claims court
This is the last resort as it’s the route that will cost you money and will take the most time. However, if you’ve lost money as a consequence of your complaint and you
enough evidence to substantiate that you are correct this is ultimately the best route to take.
Dean Dunham – Sunday Mirror
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