Business Companion – Trading Standards Law Explained
Did you know that Business Companion provides important and very useful information for retailers, businesses, individuals and traders about Trading Standards
law and consumer protection legislation. Business Companion is a website which provides free, impartial legal guidance for businesses.
Consumer protection legislation
The Consumer Rights Act 2015 & alternative dispute resolution: guidance for businesses
This guidance on Consumer Rights Act is covered on Business Companion in a number of In-depth Guides which are highlighted below. Just click on a guide to view further information.
- The sale & supply of goods
- The supply of services
- Digital content
- Mixed contracts
- Returns policies
- Letting agents – display of fees
- The sale & resale of tickets
- Unfair contract terms
- Trading standards – inspections & powers
For more information and advice, Department for Business, Innovation and Skills (BIS) has put together a checklist for the Consumer Rights Act so businesses can ensure they have everything covered – click here to view the checklist.
What does Business Companion say about Alternative Dispute Resolution (ADR)?
Alternative dispute resolution (ADR) is an option all businesses can benefit from when a dispute cannot be settled directly with the consumer. Guidance on ADR, including detailed guidance from the Department for Business, Innovation and Skills (BIS), can be found in ‘Alternative dispute resolution‘.