Returning faulty goods: Your rights explained.
Under the Consumer Rights Act 2015, if you have purchased goods that are or become faulty after purchase, you could be entitled to a replacement, repair or refund.
This guide will help explain your rights with faulty goods.
What are my rights with faulty goods?
When purchasing goods, the legislation states that all purchased goods must be:
Of satisfactory quality – The goods must not be broken or faulty. The legislation explains that they must meet the standard that a reasonable person would consider satisfactory.
Fit for purpose – The goods must be fit for your intended use. (i.e. if you made the store aware you wanted to purchase a mountain bike, the product they recommend must be fit for that activity)
As described- The goods must match the seller’s description and what is being advertised.
How long do I have to return the goods?
Returning goods within the first 30 days :
If your item develops a fault after purchase, it is advisable for you to get in contact with the retailer as soon as possible. You (the consumer) have up to 30 days after purchase to claim a full refund for a faulty item.
Returning goods during the first 6 months.
The Consumer Rights Act 2015 says that if you have purchased a product which is or has become faulty in the first 6 months after purchase, then the retailer must inspect the product to deem whether it was the consumer that caused the fault or not.
In the event the retailer fails to replace or repair the item to a satisfactory condition, you (the consumer) have the right to a refund.
How to log your complaint with us:
To be eligible to make a complaint against a retailer, you must have already complained to that business/company directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the business/company eight (8) weeks to respond to your dispute.
RetailADR can only deal with unresolved complaints.