How to submit a gym complaint
If you’ve had a dispute with a gym or a health club and are looking to escalate the complaint for a swift resolution, then RetailADR is here to help you get your dispute resolved.
You may have a problem or a dispute with the gym’s goods/products you purchased or services which you have found to be unsatisfactory. If this is the case, and you have already complained to the gym, you can use our consumer complaint form to get your complaint process started.
Before making a gym complaint
Please note that to be eligible to make a complaint against a gym, you must have already complained to that gym or health club directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the furniture shop eight (8) weeks to respond to your dispute. RetailADR can only deal with unresolved complaints.
Which consumer complaints does the gym and health club sector cover?
The gym sector covers consumer complaints against any private gym or health club and franchise gyms. Below is a list of popular sources of consumer disputes/complaints which RetailADR handles within this sector:
- Health Clubs
- Activity Centres
- Day Spas
- Sports club