Furniture Shop/Store complaints
How to make a consumer complaint with a furniture retailer
If you’ve had a dispute with a furniture shop and are looking to escalate the complaint for a swift resolution, then RetailADR is here to help you get your dispute resolved. Here’s how to complain about a furniture shop.
You may have a problem or a dispute with the furniture shop’s goods/products you purchased or services which you have found to be unsatisfactory. Your dispute might be the result of receiving faulty furniture which was not fit for purpose or the furniture was not as described. If this is the case, and you have already complained to the furniture shop, you can use our consumer complaint form to get your complaint process started.
Before making a consumer complaint
Please note that to be eligible to make a complaint against a furniture shop, you must have already complained to that furniture shop directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the furniture shop eight (8) weeks to respond to your dispute. RetailADR can only deal with unresolved complaints.
Which consumer complaints does the furniture shop sector cover?
The furniture shop sector covers consumer complaints against any furniture stores, high street furniture shops, and online stores. Below is a list of popular sources of complaints which RetailADR handles within this sector:
- Furniture stores
- Furnishing stores
- Furniture repair shops
- Online furniture stores