Generating £106 billion a year, and attracting over 59 million holidaymakers to the in 2017 for a holiday, the UK tourism sector is booming. Whether you’re visiting the UK for a short business trip or a holiday away, your accommodation can have a big impact on your stay. Below is a quick tip on what to do if you’re unhappy with your accommodation:
What to do if you’re unhappy with your accommodation?
ThinkMoney advises, “As soon as you’re aware of a problem, you should flag this up with hotel staff or a tour rep.”
“You might have paid for a sea-view room and received one overlooking the car park, or maybe you’ve found that the in-room TV or kettle doesn’t work. Even worse, you might have been promised a comfortable, spacious room only to find that it’s not as advertised.”
Under the Consumer Rights Act 2015, When purchasing goods, the legislation states that all purchased goods must be:
Of satisfactory quality – The goods must not be broken or faulty. The legislation explains that they must meet the standard that a reasonable person would consider satisfactory.
As described- The goods must match the seller’s description and what is being advertised.
Depending on the complaint, your hotel might be able to rectify it immediately.
According to Resolver, If they cannot move you to another room or are unable or unwilling to resolve the issue, be sure to make a formal complaint. Be sure to collect as much evidence as you can during your stay to support your case including:
- A diary of your problem;
- Photos or video coverage;
- Names and addresses of anyone who has experienced the same issue;
- Receipts for any monies that you needed to spend as a result of the issue
If you’re unhappy with the outcome
If you’re still unhappy with the resolution the hotel has provided you can file your claim with RetailADR. To be eligible to make a complaint against a retailer, you must have already complained to that business/company directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the business/company eight (8) weeks to respond to your dispute.