How to get your money back on a faulty Hotpoint or Whirlpool tumble dryer?
If you’ve bought one of the faulty Hotpoint or Whirlpool tumble dryers using a credit card you can now claim your money back.
Talking to LBC radio on Clive Bull’s Consumer Hour show, Dean Dunham had some good news for customers who have been affected by the Whirlpool and Hotpoint faulty tumble dryer fiasco.
Dean has been talking about this ongoing problem with Hotpoint and Whirlpool tumble dryers for almost a year now with Hotpoint taking months to fix faulty machines. The regular updates from Dean have been bad news for customers, but this time, Dean has some good news for the consumers affected.
“We have some good news,” Dean said. “It’s not that they [Whirlpool/Hotpoint] will get out to customers quicker, but for those listeners who have bought one of those disastrous machines with a credit card, there is light at the end of the tunnel,” Dean told LBC listeners.
“We’ve got a law called Section 75 of the Consumer Credit Act and that basically says if you buy something on your credit card which is more than £30 and something goes wrong, then you can go to the credit card company and say ‘something has gone wrong. Please give my money back’ and they will ordinarily do that,” he explains.
You might be wondering why nobody has used Section 75 of the Consumer Credit Act successfully until now? Dean explains why:
“People have tried to make these section 75 claims. The banks and the card providers have said no because the retailer is not acting unreasonably because it’s reasonable for them [customers] to wait for Hotpoint or Whirlpool to come and fix your machine.”
Here’s the good news from Dean:
“We are now at the stage where reasonableness is out of the window. This has taken too long. It’s not reasonable and you now have rights.”
“The Financial Ombudsman has looked at one of these cases and has said yes, Section 75 of the Consumer Credit Act now applies because it’s not reasonable for the customer to wait any longer so they have given him his money back,” Dean said.
So, the message from Dean Dunham to Whirlpool and Hotpoint customers who have been affected by the faulty tumble dryers is to see if you paid by credit card and claim your money back.
“Anyone out there who has bought one of these machines on a credit card now is the time to go to your card provider and say: ‘Section 75 of the Consumer Credit Act, please give me my money back.'”