How to make a complaint about a delivery courier
If you’ve had a dispute with a delivery courier and are looking to escalate the complaint for a swift resolution, RetailADR is here to help you get your dispute resolved.
You may have a problem or dispute with a delivery courier service i.e. the package you sent was damaged in transit or the parcel you sent was lost. If this is the case, and you have already complained to a delivery courier service, you can use our ‘Delivery couriers’ complaint form to get your complaint process started.
Before making a complaint
Please note that to be eligible to make a complaint against a delivery courier service, you must have already complained to that courier company directly in writing and either received a final written response (sometimes known as a ‘deadlock letter’) or given the company eight (8) weeks to respond to your dispute. RetailADR can only deal with unresolved complaints.
Which complaints does the delivery courier sector cover?
The delivery couriers sector covers complaints against any couriers, parcel collection and delivery services etc. Below is a list of popular sources of complaints which RetailADR handles within the delivery couriers sector:
- Parcel collection
- Post office
- Delivery services
- Freight deliveries