Service Complaints about RetailADR

If you wish to raise a complaint regarding the service that you have received from CDRL, please either submit this via our Online Contact Centre, or post it to us in writing. 

Please provide us with your claim ID, full details of your complaint, and also state which scheme you used (e.g. RetailADR).

This can then be reviewed by an Independent Assessor.

PLEASE NOTE: Service complaints can not be taken over the phone.

Independent Assessor

The Independent Assessor has no affiliation with RetailADR.

Make a Service Complaint Online:

Click to Access Our Contact Centre

Make a Service Complaint by Post:

Service complaints can also be made in writing, please provide full details of the complaint, including your complaint ID number, and post to this address.

Independent Assessor
RetailADR
Unit 12 Walker Avenue
Wolverton Mill
Milton Keynes
MK12 5TW