Independent Standards Board
The Independent Standards Board plays a vitally important role in ensuring that RetailADR remains independent, impartial and fair. Its mandate is, therefore, to:
- Make sure RetailADR observes the criteria for ADR schemes at all times
- Make sure RetailADR observes its own terms or reference and rules at all times
- Make sure RetailADR maintains its independence and impartiality at all times, by reviewing and testing a selection of recommendations and decisions each month
The Independent Standards board is therefore completely independent from RetailADR. The Board is governed by a set of rules and authorisations known as the “Standards Board Constitution”, a copy of which you can see by clicking here.